Refund and Returns Policy

General:

      Our company is committed to establishing a long-term, stable, and mutually beneficial strategic partnership. Both buyers and sellers should uphold the principle of honesty and trustworthiness, fulfill their respective obligations, safeguard the legitimate rights and interests of both parties, and work together to achieve the goal of win-win cooperation. Once a dispute arises, both parties shall try their best to resolve any disputes arising during the performance of this contract through friendly negotiation. If the negotiation fails, either party may apply for arbitration to the China International Economic and Trade Arbitration Commission (CIETAC) or file a lawsuit with the Shanghai court. Our company explains the production, delivery, transportation, receipt, warranty, maintenance, refund and other matters related to the purchase and sale orders in this charter

Production lead time:

      The vast majority of our products do not retain inventory and are produced on a per order basis. Firstly, due to the diversity of our products, configurations are usually adjusted based on customer needs and are not suitable for maintaining inventory. Secondly, inventory items are stored for a long time, which affects their appearance and performance. Finally, our finished goods warehouse does not have the capacity to hold too much inventory. So please contact our customer service to inquire about the production and delivery time before placing an order.

Packing:

      The product adopts industry standard packaging for transportation such like wooden case packing, pallet packing, carton on pallet packing and film wrapped on iron pallet packing.The packaging way of the product depends on its size, weight, and product price. If you need upgrade the packing for shipment (usually air shipment and DDP shipment requires wooden case or carton packing), please check with our sales staff what is the free packing way and what is the cost to upgrade the packing as per your requirement.And it is inevitable that there will be paint damage during transportation, which is a normal phenomenon and will not affect the normal use of the product. (Generally, there will be large areas of paint damage after one official use of the product) Repair and compensation are not supported for paint damage. Please do not apply for after-sales and compensation on the grounds of paint damage.

Shipment:

      The seller shall deliver the goods on time according to the contract and arrange sea or air freight with the buyer’s freight forwarder or the seller’s freight forwarder on time. If there is a situation where the delivery cannot be made on time, the buyer must be notified one week in advance and obtain their consent. Otherwise, the buyer has the right to request compensation for the delayed delivery. The buyer shall arrange logistics shipment within 45 days after the seller notifies that the goods are ready. Considering the limited storage space of the seller, the buyer needs to arrange shipment within 45 days after the goods are ready to avoid causing storage pressure on the seller. If the shipment cannot be arranged within 45 days, it is necessary to discuss with the seller whether the free storage time can be extended. If the buyer does not arrange shipment for a long time after receiving the notice of goods-ready, the seller will charge storage fees at their discretion, which will be charged on a daily basis, and the specific fees will be charged according to the storage conditions at that time.All negotiations should be conducted in a friendly and honest manner, based on the principles of openness, mutual benefit, and reciprocity.

      Regarding the transportation of products containing lead-acid or lithium batteries in some electric vehicles, under the terms of the buyer’s designated freight forwarder (such as EXW, FCA, FOB trading terms), the buyer needs to request the battery MSDS and transportation certificate from the seller before designating the freight forwarder, and provide them to the buyer’s freight forwarder. Only when the buyer’s freight forwarder confirms that they can transport such products, can they instruct the seller to hand over the goods to the buyer’s freight forwarder. If the goods are delivered to the buyer’s freight forwarder and the buyer’s freight forwarder requests additional certificates that the seller does not have, resulting in the need to change freight forwarders and move the goods to other warehouse, the seller shall not be responsible for any expenses incurred. Electric vehicles with batteries require a certain level of professional competence from the freight forwarder. Freight forwarders who come to the buyer through price comparison are likely to not understand how to ship such battery products. Many freight forwarders have been operating for many years and have handled shipment of electric vehicles with batteries. They are not clear about which shipping company, which vessel, and under what terms electric vehicles will be accepted. They always simply think that everything should be provided according to the requirements of the shipping company. However, in fact, the wrong shipping company and the wrong vessel always require some documents that we cannot provide. After submitting documents repeatedly, they ultimately cannot sell goods in this way.This clause is intended to explain and  remind buyers to eliminate potential troubles before placing an order with a freight forwarder

Sign for Receiving:

Refunds:

      Before purchasing industrial products, the product applicability shall be checked with our sales: such like product load capacity, lifting height, fork length and width, presence or absence of front legs, and usage scenarios, etc. Customers need to choose suitable handling vehicles based on their workplace, cargo size and weight, and pallet style. If you have any doubts before purchasing, please consult our customer service personnel in detail. If purchased directly without inquiry, it may ultimately result in the purchased vehicle being unsuitable for the user’s handling site, goods, etc. Our company does not offer refund or return services.

      If there is a quality issue with our company’s products (not caused by human factors or improper operation/handling), the buyer needs to provide pictures, videos, or other evidence of the product quality problem within 7 days after receiving the goods. Our company will negotiate with the customer to handle the issue after receiving their feedback. Depending on feasibility, we can offer a full or partial refund, Retrieve the product, or provide free parts repair and online technical guidance.

       For customized products, after buyers have confirmed the product parameters and delivery time with us, order cancellation and refund are not supported during the customization period. We hope you understand the special nature of the industry!

Warranty:

      Our products are covered by a 12 months or 2000 hours warranty whichever comes first. Key parts for 12 months period of  warranty. Easily damaged parts are not in the range of the warranty.Before purchasing, please consult our customer service staff about which parts belong to vulnerable parts.During the        warranty term, key parts are damaged (not caused by improper operation), seller will compensate buyer with the replacement parts free of charge.  Buyer should show seller clear pictures to verify they are damaged indeed.If necessary, seller may ask buyer to return the damaged parts.